I’ve shared previous versions of this idea publicly in a number of forums, including Designers & Geeks (2018), UXRConf (2019) , Good Research (2022), User Research London (2022) , TCV Engage (2022) and PSL’s Growth Shop (2023). It also underpins the User Insights for Product Decisions program that I built with Reforge. I’m sharing it in this form t…
Read more →During my first year of graduate school, I found myself in the fortunate position of attending a talk from a researcher I respected. I approached him after the talk with some questions, and as we spoke, we found out that I lived along his commute to work. He kindly agreed to "grab coffee" with me one morning during the following week. I suggested m…
Read more →December 2020 Update - As a result of sharing these ideas and pushing on them more, I’ve changed the way I talk about the boundaries and risks of opening up our practice. I’ve written an addendum at the end that presents this new perspective in hopes of sharing the evolution of the ideas. I had the incredible privilege to speak at UXRConfAnywhere t…
Read more →Note: If you arrived here after watching my UXRConfAnywhere talk (thanks for watching!), this conversation is a great compliment to that, as I expand on many of those ideas in more detail and talk about where they came from. Back in April, Noam Segal was kind enough to host me on his show “ UXR Conversations ” to talk about democratizing research (…
Read more →We’re living in a chaotic and seemingly unprecedented time, and it’s up to all of us to be a part of the changes that we want to see happen in the world. I’ve been grateful for my friendship with Eugene Kan over the past few years, as he’s someone who has pushed my own thinking on a lot of dimensions and connected me to even more people who have do…
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