The following is a selection of public-facing writing and speaking, primarily about user research and organizational decision-making.
If you’re interested in having me speak at a private event, get in touch.
Essays
The Mistake Almost Everyone Makes When Doing User Research (May 2023)
The Organizational Appetite for Research (January 2021)
Democratization is our Job (July 2020)
Talks
Me-as-a-Service — Talk at Great Research (June 2025)
The Four Pillars of VoC Practices — Talk at Monterey AI VoC (June 2024)
Investing in Insights Infrastructure — Talk at Insight Out (April 2024)
Leveraging AI to Transform Qualitative Data into Scientific Insights — Unsolicited Feedback Podcast (March 2024)
AI and Research: Exploring the Future with Dovetail and Maze — Panel in San Francisco, CA (May 2023)
Continuous Research: Challenges and Future Opportunities — Panel at UX360 (February 2023)
Building a Research Team may cost you your Research Practice — Talk at User Research London (September 2022)
Using Research to Impact Product Strategy — Webinar with Chameleon (September 2022)
How to Democratize Your User Research Practice — Webinar with dscout (August 2020)
You Are Not Your Research Report — Talk at UXRConfAnywhere (June 2020)
Remote User Research Tips with UserInterviews.com (April 2020)
Don’t Start with Data — Talk at UXRC 2019 (May 2019)
Interviews
Scaling & Systematizing Research - Episode 6 — Interview on Research that Scales (June 2025)
Moving beyond the “job to be done” — Interview with Off-Menu (July 2024)
Making Decisions with User Research from Startup to Scale-up — Interview with Growthmates (July 2024)
How to make better decisions through research — Interview with Developer GTM by Calyx Consulting (March 2024)
Personal Trainer for Your Organization — Interview on Full Stack Whatever (August 2023)
Unleashing the power of research across your organization — Interview on UserTesting’s Insights Unlocked (September 2023)
Building Organizations that Learn — Interview on The Optimal Path Podcast (April 2022)
Democratizing Research in Your Organization — Interview on Product with Panash (June 2021)
Bringing rigor to curiosity: Democratizing research with Behzod Sirjani — Interview on Maze's In The Loop (June 2021)
UX Research MX Podcast — Interview with Darinka Buendia (August 2020)
Awesome People Ep. 35 — Interview with Julia Lipton (July 2020)
Democratizing Research — Interview on Noam Segal’s UX Quests (April 2020)
How to Be a Teacher — Not an Oracle — Interview for dscout’s People Nerds (April 2020)
Product Research through Culture — Interview with MAEKAN (September 2019)