The following is a selection of public-facing writing and speaking, primarily about user research and organizational decision-making.

If you’re interested in having me speak at a private event, get in touch.

Essays

• The Mistake Almost Everyone Makes When Doing User Research (May 2023)

• The Organizational Appetite for Research (January 2021)

• Democratization is our Job (July 2020)

Talks

• Me-as-a-Service — Talk at Great Research (June 2025)

• The Four Pillars of VoC Practices — Talk at Monterey AI VoC (June 2024)

• Investing in Insights Infrastructure — Talk at Insight Out (April 2024)

• Leveraging AI to Transform Qualitative Data into Scientific Insights — Unsolicited Feedback Podcast (March 2024)

• AI and Research: Exploring the Future with Dovetail and Maze — Panel in San Francisco, CA (May 2023)

• Continuous Research: Challenges and Future Opportunities — Panel at UX360 (February 2023)

• Building a Research Team may cost you your Research Practice — Talk at User Research London (September 2022)

• Using Research to Impact Product Strategy — Webinar with Chameleon (September 2022)

• How to Democratize Your User Research Practice — Webinar with dscout (August 2020)

• You Are Not Your Research Report — Talk at UXRConfAnywhere (June 2020)

• Remote User Research Tips with UserInterviews.com (April 2020)

• Don’t Start with Data — Talk at UXRC 2019 (May 2019)

Interviews

• Scaling & Systematizing Research - Episode 6 — Interview on Research that Scales (June 2025)

• Moving beyond the “job to be done” — Interview with Off-Menu (July 2024)

• Making Decisions with User Research from Startup to Scale-up — Interview with Growthmates (July 2024)

• How to make better decisions through research — Interview with Developer GTM by Calyx Consulting (March 2024)

• Personal Trainer for Your Organization — Interview on Full Stack Whatever (August 2023)

• Unleashing the power of research across your organization — Interview on UserTesting’s Insights Unlocked (September 2023)

• Building Organizations that Learn — Interview on The Optimal Path Podcast (April 2022)

• Democratizing Research in Your Organization — Interview on Product with Panash (June 2021)

• Bringing rigor to curiosity: Democratizing research with Behzod Sirjani — Interview on Maze's In The Loop (June 2021)

• UX Research MX Podcast — Interview with Darinka Buendia (August 2020)

• Awesome People Ep. 35 — Interview with Julia Lipton (July 2020)

• Democratizing Research — Interview on Noam Segal’s UX Quests (April 2020)

• How to Be a Teacher — Not an Oracle — Interview for dscout’s People Nerds (April 2020)

• Product Research through Culture — Interview with MAEKAN (September 2019)